Which credit cards and payment methods do you accept?
- Credit cards (Domestic and International): Visa, MasterCard, American Express & Discover
- Bill me later
- Please contact us to make arrangements if you’d like to pay by check or money order
Alternative, you can purchase a Chummie bedwetting alarm by calling us at (408) 599-3020.
How do I know my credit card information is safe?
When purchasing on Chummie.com, your information is protected via several methods:
- Chummie store uses SSL (Secure Socket Layer), a secure means for handling your online order.
- In addition, most credit card companies provide additional safeguards to protect your online transaction.
- If you prefer, you can your order Chummie on Amazon.com, walmart.com, diapers.com, sears.com, drugstore.com, or the sites of other well-known bedwetting alarm retailers. (Prices may be higher than on chummie.com and discount codes may not be accepted).
How will the charge appear on my statement?
The charge will appear as Theos Medical Systems DBA Chummie.com
Do you charge sales tax?
For phone, mail, fax or Internet orders, we are required to collect sales tax for California residents.
When is my order processed?
Orders are typically processed and shipped on the very same day for orders placed before 10am PST. For detailed shipping policy, please click here.
Can I cancel my order after it has been submitted?
If we have not yet shipped your order, you can request a change or cancel your order. Call us at 1-408-239-4050. Please have your order transaction number ready. If your order has already shipped, you may return the unused item(s) within 30 days for a full refund, minus delivery costs. See our Returns and Exchanges section.
How much does shipping cost?
Shipping charges for orders are calculated automatically when you proceed to checkout for online orders, or when you place your order over the phone. When ordering by mail or fax, you’ll need to enter the amount in the appropriate box on your order form. Shipping and handling costs for fax/mail orders are identified on the order form.
How long will my Chummie take to arrive?
For orders placed online, you will receive an e-mail confirmation notifying you once your order is shipped.
All order shipments are subject to product availability and receipt of complete customer order, billing, and shipping information. Shipments are also pending weather restrictions or natural disasters. Please see our detailed shipping policy for complete information.
How can I check the status of my order?
If you have any question about your order, including order status, click here and fill up the Order Status form Please include your name, phone number, email address, date of purchase and order number so that we may assist you as quickly as possible.
How is the package marked on the outside?
Packages are discreetly shipped using USPS/FedEx/UPS/DHL boxes. If you have concerns about privacy, please contact us and we will be happy to ship your Chummie in a discreetly wrapped box.
Note: Packages sent to international and APO addresses require us to list the contents of the package on the customs form.
How do I return an item I don’t need?
You may return your un-opened, un-used Chummie in its original packaging within 30 days for a full refund. Shipping and handling costs are not refundable. Contact us for a return merchandise (RMA) number before shipping. You may call, email or contact us using the returns request form and click on the Return and Exchanges tab. For sanitary reasons, we cannot accept returns of used alarms, sensors or accessories. Please carefully pack all items to be returned in original packaging. The customer is responsible for return shipping costs, and for using a shipping method that can be tracked and insured.
What if I have a problem with my Chummie product?
Consult the frequently asked questions section on this site to find common questions and suggestions. If you don’t find a solution for your issue and need additional help, call us at1-408-239-4050, or click here and click on the Technical Assistance tab.
Who do I contact about warranty repairs?
See our warranty section here.
How will you use my personal information?