My bed-wetting alarm goes off sometimes, even though my child has not wet.
Be sure that you are affixing the sensor to the outside of the underwear (with the sensor facing in toward the child). If the sensor is inside the underwear, sweat may cause it to go off.
My child is wet, but the sensor does not respond.
Check the following things:
- Confirm that the sensor plug is plugged in/attached firmly to the bed-wetting alarm. On occasion, a user may fail to push it in securely when putting the child to bed. It is also not uncommon for the child to disconnect the sensor themselves, either deliberately while awake or accidentally while asleep. If the child is pulling the sensor from the bed-wetting alarm in their sleep, one simple solution is to secure it with a rubber band.
- If you pulled very hard on the cord, the internal pieces may have become separated. This type of user-caused damage is not a manufacturing fault and will not be replaced under warranty. Please contact us for a discount on purchasing a spare sensor.
- If you have been using Chummie for more than a few months, try changing the batteries. (Bed-wetting alarm batteries should last more than a year, so this is rarely the problem.)
- Look inside the battery compartment. If the batteries are rusty or there are signs of corrosion on the circuit board, then the bed-wetting alarm has gotten wet and the circuits have been damaged. (This generally happens when the unit has been accidentally put through the wash or dropped in the toilet. This type of user-caused damage is not a manufacturing fault and will not be replaced under warranty. Please contact us for a discount on purchasing a new alarm.
If the child is deliberately unplugging or damaging the bed-wetting alarm, consult with a child psychologist.
The moisture sensor doesn’t seem to be as sensitive as it was originally.
- Wash the IntelliFlex sensor with black face up under tap water (hot or cold) to wash off urine for 5 seconds – DO NOT USE SOAP OR LIQUID DETERGENT.
- Rinse the IntelliFlex sensor cord under tap water (hot or cold) – DO NOT WASH THE PLUG (the end that goes into the alarm unit).
- Place the IntelliFlex sensor upside down and gently tap to remove water from the traces.
- Pat the sensor and cord dry with a towel or cloth – (Do NOT pull on the cord or sensor while drying. It could cause damage).